Welcome to Fear Factory Escape Room (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit our website.

1. Information We Collect

When you use our website or book an escape room, we may collect the following information:

Personal Information:

• Full Name
• Email Address
• Phone Number
• Booking details (date, time, number of players)

Non-Personal Information:

• Browser type and device information
• IP address
• Website usage data (pages visited, time spent, etc.)

2. How We Use Your Information

We use your information to:

• Process and manage bookings
• Communicate with you (confirmations, updates, support)
• Improve our website and services
• Send promotional offers (only if you opt-in)
• Ensure safety and security of our services

3. Sharing of Information

We do NOT sell, trade, or rent your personal information.

We may share your data only in the following cases:

• With trusted service providers (e.g., payment or booking systems)
• When required by law or legal authorities
• To protect our rights, safety, or property

4. Payment Information

All payment transactions (if applicable) are handled securely through third-party payment providers.
We do not store credit/debit card details on our servers.

5. Cookies Policy

Our website may use cookies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences

You can choose to disable cookies through your browser settings.

6. Data Security

We take appropriate security measures to protect your personal information from:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

However, no online system is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those external sites.

8. Children’s Privacy

Our services are not intended for children under 13 (or applicable local age limits).
We do not knowingly collect personal data from children.

9. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent for marketing communications

To exercise your rights, contact us at:

📧 Email: fearfactory.ae@gmail.com
📞 Phone: +971 56 310 0121

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Fear Factory Escape Room
📍 Abu Dhabi, UAE
📧 fearfactory.ae@gmail.com
📞 +971 56 310 0121